Contact | Hotel Lobby AI
Get help with your account, video generation, payments, privacy questions or a rights report.
Last updated: 2026-10-14
What to include
For a generation problem, include the task ID, selected duration, time of the problem and a description of what went wrong. For billing, include the order or payment reference and the email address used at checkout. Never send passwords, full card numbers or identity documents.
Billing and refunds
Read the refund policy before submitting a billing request. A failed-generation credit restoration and a payment refund are separate processes. Include the task ID or order reference so the correct transaction can be reviewed.
Privacy and rights reports
Describe the material or personal data concerned and provide the relevant page or video URL. For a rights report, explain your relationship to the material and how to contact you. Do not upload additional sensitive photos just to describe a problem.
Account conversations
Account support uses a private ticket thread so replies and task details stay connected to the right account. The page is public; account tickets require sign-in. Use the contact options below for support, billing or rights reports.
Contact options
For help with an existing account, payment or generation, open a support ticket. Signing in keeps the conversation connected to your account.
Open account support